Refund Policy

At Cable n Net, we strive to provide transparent, reliable, and high-quality services to all our customers. This Refund Policy outlines the circumstances under which refunds are applicable, the process for requesting refunds, and any limitations related to refund eligibility.

Cable n Net does not offer refunds for the direct execution service charges related to:

• New connections
• Technician visits
• Service installations
• Service relocations
• Bill payments

These are non-refundable services, as the work is carried out by Cable n Net on behalf of the customer. However, in certain situations, refunds may be applicable for third-party services, which we facilitate.

As a mediator between you and major service providers (e.g., Xfinity, Verizon, AT&T, Dish, etc.), Cable n Net assists in initiating refund requests directly with these providers if the issue arises from their services. Refunds from third-party providers are subject to their individual policies and agreements.

We will support customers through the process of requesting these refunds, but we do not control the timing or approval of refunds by third-party providers.

The following fees charged by Cable n Net are non-refundable under any circumstances:

1. Execution Service Fees – Ranging from $49.99 to $199.99, these fees are for services directly performed by Cable n Net and are non-refundable once the service is completed. This includes:
   
   • New connection setup
   • Plan upgrades
   • Service relocation
   • Account cancellations
   • Technician appointments or visits

1. Administrative Fees – Fees for administrative tasks related to managing your service with third-party providers (such as bill payment facilitation) are non-refundable.

If you believe you are entitled to a refund for a third-party service provided through Cable n Net, follow the steps below:

1. Contact Our Support Team
   
   • Reach out to our customer support team via phone at +1(209) 232-7381 or by email at support@cablennet.com. Provide the following details:
     • Your service request details
     • The service provider name (e.g., AT&T, Verizon, Xfinity, Dish, etc.)
     • The reason for your refund request

1. Verification and Review
   
   • Our team will review your request and verify if it meets the refund criteria either under Cable n Net’s policy or that of the respective third-party provider.

1. Processing the Refund
   
   • Once verified, we will guide you through the refund process with the relevant service provider. If a refund is approved by the third-party provider, they will issue the refund in accordance with their policies. Please note that refunds processed by third-party providers may take up to 7–14 business days.

If a refund is approved and applicable under third-party service provider policies, the refund may take between 7 and 14 business days to be processed. The timeline may vary depending on the service provider and the payment method used.

Refunds will not be processed in the following scenarios:

• Service was delivered as requested: Refunds will not be provided for services that were executed in full compliance with your request, even if you are dissatisfied with the results of third-party services.
• Change of mind: Refunds will not be granted if you change your mind after the service has been delivered or the execution process has started.
• Force Majeure: Refunds will not be processed for delays or disruptions due to factors outside of Cable n Net’s control, such as natural disasters or technical issues with third-party service providers.

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer service team at:

• Phone: +1(866) 781-5227
• Email: refunds@cablennet.com